Chief Information Officer
Moving to a shared services delivery model is not simply about the implementation of new IT or processes, nor does it only impact people in the areas that are moving to a shared services model. Shared services programmes that maximise benefits require change at all levels across the organisation. For example, what will you need the retained functions, line managers and employees to do? How different is this to what they currently do? Does it require different skills and behaviours?
The following websites provide support on change management; www.idea.gov.uk [External website]; www.nao.org.uk [External website].