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“ ...This is a time to push forward, faster and on all fronts: open up the system, break down its monoliths, put the parent and pupil and patient and law-abiding citizen at the centre of it. We have made great progress. Let us learn the lessons of it not so as to rest on present achievements but to take them to a new and higher level in the future...”

The Prime Minister’s speech to National Policy Forum 9 July 2005

Examples

Delivery experts in different service areas were asked to give hypothetical examples of how government's strategic vision outlined in 'Transformational Government - Enabled by Technology' might look for their customers and staff in the future. These are not policy commitments, but designed to demonstrate the impact technology could have on public service delivery.

The examples can be downloaded from the links below in PDF or Word format.

PDF format

Word format